Vehicle Repairs After a Non-Fault Accident
It’s 02:10 on the North Circular. Your plated cab sits in the bus lane, bonnet bent, fares cancelling by the minute. One call to SR Claims turns panic into a plan. We confirm you’re not at fault, recover your car from accident scene to a secure storage, book an independent engineer inspection, and deliver a like-for-like replacement vehicle—usually within 24 hours—so income keeps flowing while the metal gets mended.
Call 0203 146 3556 or WhatsApp 07585 300 600 as soon as the scene is safe.
How Does Our 4-Step Repair Journey Work?
Step | What Happens | Your Benefit |
|---|---|---|
1. Call & Confirm Non-Fault | 30-second triage; liability check; replacement hire arranged. | Immediate reassurance & mobility. |
2. Independent Estimate | Qualified engineer inspects at your chosen location. | Fair, insurer-approved repair scope. |
3. Repair or Cash-in-Lieu | Workshop fix or settlement—your instruction. | Control over time, money, and parts. |
4. Return & Close-Out | Quality check, paperwork, balance paid. | Vehicle back, claim finished, no surprises. |
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Car Still Drivable —or Parked in Pieces?
- London taxi drivers (60 %) worry about TfL meter seals and licence badges.
● Private motorists (25 %) dread school-run chaos and insurance jargon.
● Motorcyclists (15 %) fear hidden frame damage and parts delays.
A 2023 GOV.UK report logged 132,977 road casualties in England. When it isn’t your fault, you have the legal right to:
- choose who repairs your vehicle,
- stay mobile in a comparable hire car or bike, and
- recover reasonable costs from the at-fault insurer.
SR Claims coordinates every step so you don’t chase engineers, garages, or claims handlers—we do.
Why Drivers Pick SR Claims
Stay earning
Like-for-like hire within 24 h, unlimited mileage, courier & taxi-ready.
Choice & control
Any garage, any paint code, cash option.
Single contact
One bilingual case manager (EN/RO/UR/TA/HI).
Zero up-front payments
We invoice the third-party insurer, you pay 0 today.
Transparent updates
WhatsApp photos + repair timeline checklist.
Taxi expertise:
30 years in the trade.
Nationwide Network, London DNA
Our scheduling hub is in Wembley, London but partner garages span every English county. Urban clients enjoy same-day engineer appointments in Greater London; rural drivers typically wait ≤ 72 hours. Replacement vehicles move on GPS-tracked transporters to keep ETAs honest.
Benefit Snapshot Table
Your Concern | SR Claims Solution |
|---|---|
“Will I lose fares?” | Replacement plated cab delivered before repairs start. |
“Who guarantees the job?” | Warranty comes straight from the garage you approve. |
“What about my no-claims bonus?” | We recover costs from the at-fault insurer—your policy stays clean. |
“Language barrier?” | Five-language support; documents in plain English. |
Core Values That Drive Excellence
Performance in Numbers
KPI | Result | Target |
|---|---|---|
Engineer report turnaround | 42 h (London) / 60 h (national) | ≤ 48 h / 72 h |
Repair authorisation | 3.2 days average | ≤ 5 days |
Average repair duration | 7.6 business days | ≤ 10 days |
Replacement vehicle delivered ≤ 24 h | 94 % of cases | ≥ 90 % |
Client satisfaction (post-repair survey) | 97.8 % positive | ≥ 95 % |
Costs: Who Pays & When?
- £0 up-front. Hire, recovery and storage are funded on credit while liability is processed.
- Coordination fee. A fixed, low percentage of the successful settlement—deducted only after the at-fault insurer pays.
Actionable insight: Photograph the other driver’s insurance disc or e-certificate at the scene; accurate insurer details reduce liability disputes by up to 40 %.
Do You Qualify for Help?
- Accident happened in England and was not your fault.
- Other vehicle was insured (plate/photo sufficient for now.
- You hold a valid driving licence and V5C (or taxi plate)
- Claim concerns vehicle damage only.
Frequently Asked Questions
Once the insurer accepts the engineer’s report—typically within 48–72 h—we provide it to insurance company of driver at fault. Once get authorisation from insurers, book the first available workshop slot. Emergency safety repairs can be authorised sooner.
Absolutely. Provide the name and postcode; we’ll share the estimate and handle insurer paperwork. If you don’t have a preference, we’ll suggest a vetted partner.
You can supply manufacturer price lists, labour-time guides, and photos.
Yes, for the entire repair period—subject to insurer authorization, you cooperating with engineer inspections and repair scheduling.
If the at-fault party withdraws or is uninsured, you may become liable for reasonable