Who We Are and Where You’ll Find Us
“We don’t make customers, we make friends.” That promise drives every call we answer and every vehicle we deliver.
SR Claims Services Ltd is a London-rooted accident-claims management coordinator company that focuses exclusively on vehicle-damage assistance for non-fault drivers. From our Wembley hub we help England’s drivers, riders and taxi operators bounce back after a non-fault accident by arranging:
- 24 / 7 recovery and secure storage
- Like-for-like replacement vehicles (taxis 60 %, cars 25 %, bikes 15 %)
- Insurance approved manufacturer-standard repairs or cash-in-lieu settlements
- Direct liaison with at-fault insurers—so you skip the admin
Our multilingual team brings 30 + years of combined fleet-hire, garage and claims experience and can serve you in English, Romanian, Urdu, Tamil and Hindi.
Our day-to-day purpose
- Give every caller an empathetic advisor—never a script-reading bot.
- Shoulder the paperwork burden so you can keep family and earnings intact.
- Translate the legalese of insurers into the plain words of friendship.
Our Friend- First Mission and Vision
Why Choose SR Claims Instead of Going It Alone?
One call, complete coordination
No ping-ponging between recovery firms, repair shops and hire desks.
Single point of contact
One WhatsApp thread for updates in your language.
Five-language support
We break language barriers that stall many claims. English | Română | اردو | தமிழ் | हिन्दी
Like-for-like vehicle focus
A plated minicab driver gets another plated minicab, not a basic hatchback. A biker
Transparent written costs
Every fee is set out in plain language before you authorize us to act.
No Up-Front Cost
For non fault drivers, Recovery and secure storage, and our coordination are paid through the at-fault insurer; you pay nothing today.
Liability warning
If the insurer later disputes fault, you’ll know your potential exposure in writing before you sign.
Community roots
Our advisors live the same London traffic life you do—they understand TfL plate renewals, Congestion Charge zones and late-night shifts.
England- Wide Coverage With London DNA
Although our roots are firmly in London, an expanded depot network and vetted transport partners allow us to reach motorists in every English county. From St Ives in Cornwall to Berwick-upon-Tweed in Northumberland, we can arrange recovery, storage and replacement delivery without handing you off to a third party.
Our London office remains the operations hub because so many of our core customers—licensed taxi and minicab drivers—navigate the capital’s streets daily. Understanding TfL roadworks, ULEZ boundaries and passenger expectations is second nature to us, and that expertise travels with the replacement vehicle wherever you are.
The SR Claims Replacement Vehicle Fleet
Vehicle Type | Key Features |
|---|---|
Plated minicab & black cab | TfL or council licence, calibrated meter, partition screen, card reader |
Private cars & SUVs | Euro 6, air-conditioning, Bluetooth. |
Motorbikes & scooters | 125–650 cc, courier rack, rain cover |
Wheelchair-accessible WAV | Ramp, tie-down belts, low-incline entry |
Executive chauffeur class | Mercedes E-Class, BMW 5-Series, privacy glass |
Multilingual & Community-Centric Service
Compliance, Privacy & Quality Assurance
Regulation: We operate outside FCA oversight because we coordinate vehicle-damage matters only; we do not provide financial advice and do not handle personal-injury claims.
Transparent Cost Framework —No Up-Front Surprises
Frequently Asked Questions
In 94 % of cases we deliver within 24 h once checks clear.
No. We recover costs directly from the at-fault insurer. (See GOV.UK “Vehicle insurance after an accident”)
No—our focus is strictly vehicle damage, recovery and like-for-like hire.
Disputes are uncommon, but if liability is challenged you could become responsible for the reasonable costs of recovery and storage. We stay in close contact, share the evidence we gather on your behalf, and outline all available options before any charges are passed to you.
Driving licence, V5C, crash reference, plus valid TfL/council plate for taxis.